Our Total Solutions: We Put Our Customers at the Center of Everything We Do

Identifying and Meeting Customer Needs Thoroughly

We manufacture grinding machines used for machining metal at an accuracy in the order of 1 μm (micrometer = 1/1000 mm). These machines are used to manufacture engine parts, bearings, and gears of aircrafts, automobiles, construction equipment, and industrial machines. They are, so to speak, “mother machines” used to create machines for performing various tasks. Since our establishment, we have been responding to the diverse needs of a wide range of domestic and overseas manufacturers.

A Seamless Customer Experience from Proposals to After-sales Service

Located on a green, hilly terrain in Nagaoka City of Niigata Prefecture, our headquarters plant has no windows and the temperature inside is controlled with double shutters as well as a large air conditioner to enable us to pursue high precision in the order of 1 μm. We produce machines efficiently with speed since all steps are condensed at one location from machine design, electrical system design, procurement, machine assembly, quality control, to testing. Furthermore, we have been producing results steadily in solving difficult problems and developing new machines through close cross-departmental collaboration. We perform all steps at this plant up to the machining accuracy check witnessed by the customer after the machine is completed.

After shipping the machine, we install the machine at our customer’s site, conduct tests again, and give the machine a test run. In other words, we hand over the machine to our customers at the point when the machine is ready to produce as soon as the customer turns it on. Following the delivery, we continuously provide after-sales service from maintenance work to making improvements as needed. In this way, we have earned the trust of our customers.

As the pace of technological innovations and changes in markets accelerates globally, production sites are facing the need to transform in order to respond to new innovations and changes. The level of demands related to precision and quality is getting higher and higher. These trends give us all the more reason to aspire to become a manufacturer that assists the growth of its customers with a seamless customer experience –– we will continue contributing to the evolution of manufacturing as we pursue our mission and fulfill our responsibility as a leading manufacturer of grinding machines.

Added Value Generated by TAIYO KOKI

We never compromise in our effort to provide higher precision. When a customer is requesting a circularity of 3 μm, we aim at 1 μm. If the error tolerance is ±5 μm, we try to keep it within half of that range. Furthermore, going beyond common proposals, we are capable of making a wide range of unique proposals that lead to improving production efficiency, automation, and saving labor.

We have been providing a variety of machines with added value for improving work efficiency at the production site; for example, we developed a machine that enables multiple kinds of machining simultaneously requiring chucking* the workpiece only once and a machine equipped with an automation device for carrying workpieces in and carrying machined workpieces out. Such eagerness to create added value not only generates benefits that exceed the customer’s investment, but also creates valuable opportunities for us to take on challenges, leading to mutual growth. We of course experience many failures during the development process and there are times when it takes an incredibly long time before we successfully produce results. Yet the experience gained by overcoming failures has turned into valuable assets. Our 35 years of history is built upon our efforts to identify and meet customer needs thoroughly and the numerous challenges we have taken on.

* Chucking: The process of securing a workpiece on a machine tool using a special jig.

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* The information and job titles above are accurate as of Sep. 2020.